These Terms of Service (“Terms”) form a binding agreement between you (the customer) and Synkrony (“we,” “us,” “our”), governing your access to and use of the Synk digital signage platform and related services (“the Service”). By creating an account or using the Service you accept these Terms in full.
Synk provides a cloud-based platform that allows businesses to manage and display digital signage content on screen devices. The Service includes the Synk web portal, the player software that runs on your screens, and any APIs or integrations we make available.
We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time, with reasonable notice where possible.
You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised access at hello@synkrony.com.
You may not share your account credentials with others. Each named user should have their own account. Multi-user access within a single organisation is supported via the role management features within your account.
Synk is a subscription-based service billed monthly on a per-screen basis. Current pricing is displayed at sign-up and within your account settings.
Subscriptions begin with a free trial period. After the trial, you will be charged the applicable monthly fee. If you do not provide a valid payment method before the trial ends, access to the Service will be suspended.
All payments are processed by Stripe. By subscribing, you authorise Stripe to charge your payment method on a recurring monthly basis. You can manage or cancel your subscription at any time through the billing portal in your account settings.
Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial months, except where required by applicable law.
If a payment fails, we will make reasonable attempts to collect payment. Continued failure to pay will result in suspension or termination of your account.
You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service to:
We reserve the right to suspend or terminate accounts that we determine, in our sole judgement, to be in violation of these terms.
You retain ownership of the content you upload to Synk (images, videos, and other media). By uploading content, you grant us a limited, non-exclusive licence to store, process, and deliver that content solely for the purpose of providing the Service to you.
You are solely responsible for ensuring that the content you upload and display does not infringe any third-party rights and complies with all applicable laws, including advertising standards, data protection law, and copyright law.
The Synk platform, including its design, software, trademarks, and documentation, is owned by Synkrony and is protected by applicable intellectual property laws. Nothing in these Terms grants you any rights in our intellectual property beyond the limited right to use the Service as described here.
We aim to maintain high availability for the Service but do not guarantee uninterrupted access. Scheduled maintenance, third-party service outages, and events beyond our reasonable control may cause temporary interruptions. We will endeavour to notify customers of planned maintenance in advance.
To the maximum extent permitted by applicable law, Synkrony shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, including but not limited to loss of profits, data, or goodwill.
Our total aggregate liability to you for any claims arising under these Terms shall not exceed the total fees paid by you to Synkrony in the three months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
We may update these Terms from time to time. If we make material changes, we will provide at least 14 days' notice by email or by a prominent notice in the portal. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the new Terms.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions about these Terms, please contact us at: hello@synkrony.com